During a plumbing emergency – whether it’s burst pipes, broken boiler or blocked toilet – it is essential to find a reliable and efficient emergency plumber. Here are some of the qualities and attributes that you should look for in a plumber in an emergency situation.

Promptness and reliability

When faced with a plumbing emergency, time is of the essence. A reliable emergency plumber should be readily available, arriving at your door within the agreed timeframe and with everything they need. Look for a plumber with a good reputation for reliability and turning up on time.


A professional emergency plumber should be able to cover a wide range of plumbing issues with the knowledge and skills to quickly diagnose and resolve the problem. They should also be equipped with the necessary equipment and tools to complete the job quickly and efficiently, and so finding a good all rounder with experience in bathrooms, heating and boilers is important.


Professionalism is another crucial aspect to consider when hiring an emergency plumber. Just because it’s an emergency that doesn’t mean good customer service goes out the window. They should be respectful and courteous, and treat your home with respect, cleaning and tidying up after their work is complete. A quality plumber will also provide you with an estimated, realistic time frame and keep you updated on any delays or complications.


Before hiring any plumber, it’s essential to check their license and insurance. It’s a good idea to choose a Gas Safe Engineer, even if your issue isn’t with the boiler or hot water specifically, for if they need to look at your boiler at the same time.

When looking for an emergency plumber, it is important to consider factors such as promptness, expertise, professionalism, fair pricing, and availability. If you’re looking for a plumber in Surrey, Middlesex or London, get in touch with Deacon Heating and Plumbing.